REGULATION

 

This page contains the Agreement governing usage of the Maenamburi Resort‘s reservation system.

 

• Working time of office and reception : 
• Working time of restaurant :
• Breakfast :
• Minimum of Stay :

All users are required to read this Agreement prior to using the system. After reading, if you agree to the conditions and regulations outlined in the Agreement, please click "print out" and retain a copy for your reference.

Maenamburi Resort on behalf of Castle Douglas Company Limited (hereinafter referred to as the Hotel) offers this Reservation System (hereinafter referred to as the System) on the specific condition users agree to this Agreement in full and will use the System in accordance with the Agreement.

 

Observance and Breach of the Basic Rules

• The Users are required to observe generally accepted manners, morals and technical regulations when using the Internet.
• The use of the System for commercial purposes, such as making reservations for a third party for profit, the user must be responded.

 

items needed when using the system

• Customer Name, and Country of resident
• Detail of arrival method, date and time.
• Should the customer require transportation, please state.

Priority of System Reservations

• Reservations requested through the System shall not be extended priority over reservations made through other means (i.e. by telephone or through the Hotel's reservation offices, etc.). Therefore, some reservation requests made through the System may not be accepted when rooms are not available.

 

Reservation Input

• The users are required to enter all the required personal data in the reservation form;
• If personal data input is insufficient or imperfect, reservation will not be valid.

 

Cancellations and Changes in Reservations

• Cancellations must be made in writing, quoting the booking reference number and your cancellation is acknowledged and accepted only when you receive a cancellation confirmation from us.
• *** Please kindly acknowledge the customer about Maenamburi Resort Cancellation, Early Check out and No Show Policy

 

Cancellation Charges

• In case of cancellation received 30 days or less from arrival, early checkout or no show an additional charge of two nights per room booked will be charged directly by the hotel.
• *** All conditions are subject to change without prior notice.

 

Conditions Governing Usage of the System

• Usage of this System is limited to those who agree in full to this Agreement. When users make reservations through the System, the Hotel understands that the user has agreed to the Agreement in full and will use the System in accordance with the Agreement.

 

Amendments

• Any changes to your reservation, whether extending your stay, early check out, delayed arrival or cancellation in full or in part, must be made through our office at least 30 days from arrival date.
• The amendments must be made in writing, quoting the booking reference number and the email address you originally used to make your booking. All amendment requests for extension nights or additional rooms are subject to room availability.
• If the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked), an administration fee will be charged on the amount to be refunded equivalent to 5% of the total value or 500 Thai Baht, whichever is the greater.

 

Shortening of stay

• Shortening of stay including, but not limited to, early check-outs, reduction of number of rooms or people are considered as partial cancellation which will be subject to the aforementioned Maenamburi Resort Reservation, Cancellation and No Show Policy.

 

Refunds

• All refunds are subject to administration fee of 5% of the amount to be refunded or a 500 Thai Baht minimum charge (whichever is greater).
  The refund amount will be made in Thai Baht, equivalent to the amount which shall be confirmed to you before the cancellation transaction is processed. You acknowledge and accept that Maenamburi Resort shall not be liable for, or responsible for any foreign exchange rate risk (exchange rate movements and rate fluctuations) in converting the refund amount to your local currency.

 

Check In/Out Time

• Unless specified otherwise, the check in time is two o'clock in the afternoon (14:00 PM) and the check out time is twelve noon (12:00 PM).

 

Changes to the System

• The operation of the System or the System itself may change without prior notice when deemed necessary by the Hotel. Users are therefore required to read this Agreement each time they use the System.

 

Suspension of the System

The Hotel may temporarily suspend the System without prior notice to users when:

• Maintenance or upgrading activity is done on the System;
  
• Natural disaster, force majeure or other emergencies occur, or when there is a danger of such an emergency; and
  
• The Hotel deems it is necessary to suspend the System for reasons related to operations of the Maenamburi resort home page or the System itself.

 

Governing laws

• The System shall be operated and used in accordance with the laws of Thailand.

 

Validity of the Agreement

• This Agreement is in effect from December 1st, 2009.